OzyLoans ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We collect personal information you provide when enquiring about finance, including your name, contact details, financial position, employment, identification and any information relevant to assessing a loan application. We may also collect information from credit reporting bodies, lenders, accountants, and other parties you authorise.

How we use it

To provide credit assistance and arrange finance on your behalf;
To submit applications to lenders on our panel;
To comply with our legal and regulatory obligations (including AML/CTF and responsible lending);
To contact you about your enquiry or matter.

Disclosure

We may disclose your information to lenders, mortgage insurers, credit reporting bodies, valuers, settlement agents, lawyers, accountants, and our service providers — in each case only as necessary to deliver the services you have asked for.

Storage & security

We store your information securely and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.

Finance search queries

When you use the OzyLoans finance search or the OZY assistant, the text you enter is processed to interpret your funding requirement and to display general information about funding pathways. Search text is stored together with a random visitor identifier, the page you arrived on, referrer and any campaign parameters so that we can improve search quality and understand how people find us. We automatically remove obvious sensitive identifiers (such as tax file numbers, card numbers, dates of birth and passwords) before storage, and we ask that you do not include them. Search text is not linked to your identity unless you later submit an enquiry. Searches that are not linked to an enquiry are deleted after a retention period (currently 12 months). Interpretation may use a third-party AI language model processor acting on our instructions; no lender decision is made by that processor.

Cookies, analytics & session replay

This website uses browser storage to remember your session, your OZY chat consent, any finance search you have run, and — where you arrived from — the landing page, referrer and campaign parameters used to attribute enquiries. We use PostHog, a product-analytics service, to understand how visitors use the site; this may include page views, clicks and anonymised session replays. We apply reasonable technical measures to mask sensitive input — form fields are masked and OZY chat and finance-search text are masked in session replays — and the authenticated admin area is excluded from replay where practical. We do not sell this information. Where additional analytics or advertising tags are enabled in future, this policy will be updated before they are activated. You can limit cookies and storage through your browser settings.

Access, correction & complaints

You may request access to or correction of your personal information at any time by contacting us. If you believe we have breached the APPs, please contact us first. If unresolved, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

OzyLoans — ACL #485752
Asian Pacific House, Level 701/434 St Kilda Rd, Melbourne VIC 3004
Email: mark@ozyloans.com.au
Phone: +61 426 976 876

Privacy Policy