Complaints & Disputes

We take all complaints seriously and aim to resolve them quickly and fairly through our internal dispute resolution (IDR) process.

Step 1 — Talk to us

Please contact us first so we can try to resolve your complaint:

• Email: mark@ozyloans.com.au
• Phone: +61 426 976 876
• Mail: Asian Pacific House, Level 701/434 St Kilda Rd, Melbourne VIC 3004

We will acknowledge your complaint within 1 business day and provide a written response within 30 days in line with ASIC RG 271.

Step 2 — External dispute resolution

If you are not satisfied with our response, you can refer your complaint at no cost to:

• Australian Financial Complaints Authority (AFCA)
• OzyLoans member number: 618333
• Phone: 1800 931 678
• Email: info@afca.org.au
• Web: afca.org.au
• Mail: GPO Box 3, Melbourne VIC 3001

Other regulators

You can also contact ASIC on 1300 300 630 or via asic.gov.au, or the OAIC for privacy matters at oaic.gov.au.